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updated terms and conditions

Terms & Conditions Agreement

This Terms and Conditions Agreement sets forth the Agreement between Pivotal Health Products, and each user ("you" or "user" or "customer") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to this Terms and Conditions Agreement. If you do not agree to the terms and conditions contained in this Terms and Conditions Agreement, you may not access or otherwise use this site. This Agreement applies to any transaction or relationship between the parties, including those related to the use of this website and/or the purchase and sale of merchandise through this website or from Pivotal Health Products, LLC by other means, including email, telephone, fax, live chat communication, and postings to www.pivotalhealth.info

Please also read our Shipping and Ordering Policy and International Shipping and Ordering Policy pages for further policies on Shipping and Handling, Payment Methods, the Ordering Process, our Return Policy, and more. These pages also govern the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Please also read our Privacy and Security Policy Agreement page. This page also governs the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Order Acceptance

By placing your order on our website, you authorize us to charge your credit card for the amount calculated during your order, or as modified by us for the reasons stated below, or modified as a result of your personal request. Please note that there may be certain orders that we are unable to accept, either in full or in part, and must cancel or modify. We reserve the right, at our sole discretion, to refuse, cancel or modify any order for any reason.

Some situations that may result in your order being canceled or modified include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; address inaccuracies; or problems identified by our credit and fraud avoidance group. We may also require additional verification's or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

If your order is canceled by us after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Customs

Pivotal Health Products, strictly follows all international regulations regarding export to other countries. A variety of customs fees, taxes, and duties may be charged on orders sent outside of the United States, which are out of our control. Customer agrees that they are responsible for any charges incurred to obtain possession of package. Customer is advised to determine any and all fees and taxes that may be imposed to import products offered at Pivotal Health Products and agrees to be fully responsible for such fees and taxes.

All international orders are subject to customs fee and delays which are out of our control. Once you pay for your order and we complete the shipment to the address your provided we are no longer responsible for your package or its delivery. We do not guarantee your package will arrive once it leaves our country. By agreeing to purchase from Pivotal Health you assume all finical responsibility for your package and its delivery. Any charge back for requested will be considered null and void as you are agreeing to this purchase and claim responsibility for your package being delivered.

If a customer fails to claim a package due to refusal to pay customs fees, we will not issue a refund even if the goods are returned to us. By the time we did receive the goods, they would have been exposed to unknown elements and would be unsellable and have to be destroyed. This is one of the reasons for our policy to NOT accept any returns or issue any refunds for international orders.

Pivotal Health Products strictly follows all known national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Prices & Currency

The prices displayed on this website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, unless otherwise stated, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. International shipment rates vary based on total package weight and final destination. All pricing does not include duties, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

Coupons and Discounts

Only one coupon code or discount can be used per transaction. If you use refer a friend, price match or any other coupon code in conjunction with any current coupon/discount and the other discounts will not be honored. You authorize Pivotal Health Products to add the charge for the smaller discount/coupon to your credit card.

Medical Disclaimer

The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with your physician or other healthcare professional (collectively, "Healthcare Professional") regarding treatment options.

The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Healthcare Professional, or any information contained on or in any product label or packaging. Information and statements on this website regarding dietary supplements have not been evaluated by the Food and Drug Administration, and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

You should not use the information or services on this site, or via other communication with Pivotal Health Products for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. When you receive an item, carefully read all information provided including labels, warnings, and directions before use. Actual product packaging and materials may contain more and/or different information than shown on this website. You should always speak with your Healthcare Professional before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. You should also consult your physician or healthcare professional regarding any interactions between any medication you're currently taking and nutritional supplements.

Pivotal Health Products is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any site to which this site links (each a "Linked Site"). You are advised that other sites on the internet, including without limitation Linked Sites, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Pivotal Health Products expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site.

Copyright and Trademarks

All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of Pivotal Health Products or its license, and are protected by United States and international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Pivotal Health Products.

Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of Pivotal Health Products, is strictly prohibited.

Pivotal Health Products, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of Pivotal Health Products or its license or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.

No Warranty - Disclaimer

Pivotal Health Products., is providing this site and its contents on an "as is" basis. Pivotal Health Products., and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any Linked Site and the uninterrupted and error-free use of this site. Pivotal Health Products, and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchant-ability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Pivotal Health Products. and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Pivotal Health Products, or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any Linked Site is at your sole risk.

Usage

You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Pivotal Health Products.

You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

You further agree that you will not access our website by any means except through the interface provided by Pivotal Health Products. for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Pivotal Health Products, and its affiliates, are responsible for compliance with applicable local laws.

These terms are effective unless and until terminated by either you or Pivotal Health Products. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Pivotal Health Products also may terminate or suspend this Agreement, at any time, without notice, and accordingly deny you access to the site, if in Pivotal Health Products sole discretion you fail to comply with any term or provision of this Agreement or your use is harmful to the interests of another user or Pivotal Health Products or its affiliates. Upon any termination of the Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.

You agree that Pivotal Health Products. may terminate or suspend your access to all or part of this site, without notice, for any conduct that Pivotal Health Products, in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Pivotal Health Products or its affiliates.

Not withstanding the foregoing, the sole and entire maximum liability of Pivotal Health Products. and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Pivotal Health Products, on this site.

You agree to indemnify, defend and hold harmless Pivotal Health Products. and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys' fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

Applicable Law; Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of Arizona and further agrees that any cause of action arising from or relating to the use of this site or this Agreement shall be brought exclusively in Federal or State Courts Maricopa County, Arizona, USA.

Serviceability; Interpretation

If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Agreement, the term "including" shall be deemed to be followed by the words "without limitation."

Entire Agreement

This Agreement constitutes the entire and only Agreement between Pivotal Health Products and each user of this site with respect to the subject matter of this Aggreement and supercedes any and all prior or contemporaneous Agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Agreement. You agree to review this Agreement prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this Agreement by you.

Changes to Terms and Conditions Agreement

Pivotal Health Products may, in its sole discretion, amend this Terms and Conditions Agreement from time to time. Please check this Agreement area periodically for changes. Use of this website after any modification implies that you consent to this Agreement as modified.

Miscellaneous

The failure of Pivotal Health Products or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this Agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this Agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty - Disclaimer" and "Limitation of Liability" provisions of this Agreement are for the benefit of Pivotal Health Products. and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

With the prior agreement of Pivotal Health Products., any claim, dispute or controversy arising or concerning this site and/or this Agreement shall be decided by binding arbitration with the Rules of the American Arbitration Association and any such arbitration pro brought and held in Maricopa County, Arizona USA. The decisions of the arbitrators shall be conclusive upon all parties involved and judgment upon any award of the arbitrator by any court having competent jurisdiction. This provision shall be specifically enforced by a court of competent jurisdiction.

If you have additional questions about or Terms and Conditions Agreement, or would like further information on this topic, please feel free to Contact us.

Shipping

Free USPS Priority Mail shipping with tracking # is standard for orders over $50 for product shipped within the United States and only $6.95 for orders under $50, International Customers your shipping should be calculated at the time of your online order, if it is not your shipping will be added when we process your order. Your shipping charges will vary from country to country but you should expect your shipping charges to be from $25.00 dollars to $40.00 for a one to two bottle order. All orders will be shipped USPS global priority and should arrive in 6-10 business days from the date of your order. Please contact Pivotal Health Products for any additional information about shipping charges.

Additional Shipping Options... Cost calculated by weight and location during check out.

Safe, Secure, Reliable ... Your orders are secure. We use a digital Secure Socket Layer (SSL), using a 128-bit encryption algorithm to encrypt any data before it is sent over the Internet. By the way, the information you submit to us is private. We do not share it with or sell it to anyone. For your convenience, our goal is to ship your order the same day we receive it.

Convenience ... Call us toll-free 1-877-404-8804 or order on-line. We accept MasterCard, Visa,Discover, Paypal, American Express.

Refunds and Exchanges

We accept unopened product within 15 days of purchase. You must have a return authorization before returning product.

Shipping charges are not refunded and deducted from return if your order originally qualified for free shipping for orders over $100 dollars. Customer is responsible for the shipping fees necessary to return your product(s) to us. All returned items will be subject to a 20% restocking fee.

Returns will be processed within 10 business days of our receipt of your returned product and a credit will be issued in the original form of payment.

Delivery

We want to make sure that you receive your order in a timely fashion, without unnecessary delays or problems. This means we need to be sure we have your correct street address, including zip code (unless your delivery is made to a post office box, via the USPS postal service). Normal delivery time fall within 6-10 business days.

90 Day Guarantee Refunds for Pulmonary Fibrosis and Peyronies Disease.

All returns for our 90 day Guarantee must meet the following criteria to receive a refund.

  1. To qualify for this guarantee you must purchase a 3 month (90 day) supply on your first order or three consecutive orders and each order must be placed within 21 days of your previous order. If you fail to order 21 days after each order for three consecutive months this refund policy will be void. No exceptions will be made.
  2. You must follow the suggested product dosage chart exactly. This is to ensure that you are taking products exactly as they should be taken. Stopping or starting and taking the incorrect amount of any of our products will void our 90 day guarantee.
  3. All must be returned 10 days from your end date to receive a refund. Your 90 days starts on the date that you placed your first order.
  4. You must contact Pivotal health within 5 days of your end date to receive a refund. That means if your taking the product correctly for 90 days you will need to contact us by phone at 1-877-404-8804 (US/CAN) 602-404-3384 (INTL) within 5 days after your last day on our products and return the empty bottles within 10 days of your end date..
  5. All returns must be pre-authorized by Pivotal Health within 5 days after your end date and you must receive a RMA number before sending any products back. Any product that is returned without a RMA number will not be returned back to you or credited to your Credit Card or account. .
  6. You must keep all empty bottles and return all of your empty bottles within the time frame listed above. We can only credit back the bottles that are returned. You will not receive any credit for bottles we did not receive. To obtain a full refund you must return all your empty bottles.
  7. The following packages are the only packages covered by our 90 Day 100% money back guarantee program; Platinum Peyronies Package #1 and Platinum Pulmonary Fibrosis Package #5. As shown on the Peyronies Disease Page and Pulmonary Fibrosis Page.
  8. Any purchases made after the 90 days will void the money back guarantee.
  9. If any of these steps 1 thru 6, are not followed properly the money back guarantee will be voided.
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